Assessor Resource
BSBCCO607B
Manage customer contact centre staffing
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies in a business environment where a manager has overall responsibility for the recruitment, induction, retention and training, and regulatory and legislative compliance of staff.
This work is undertaken by those with managerial responsibility.
This unit describes the performance outcomes, skills and knowledge required to maintain stable and productive staffing levels in a business unit within an organisation.
Competence in this unit requires broad management skills, including people management, as well as knowledge of recruitment, remuneration, incentive and compliance issues.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)